Frequently Asked Questions
Order / Shipping Questions
When will my order ship?
We aim to dispatch all orders within 1 business day (Monday–Friday). Orders placed after 2 pm or during weekends/bank holidays will be shipped the next working day.
How long does delivery take?
- UK Standard Delivery: 2–5 working days
- Express Delivery (if selected): 1–2 working days
- International Orders: 5–14 working days depending on customs clearance
Can I track my order?
Yes! Once your order is dispatched, you’ll receive an email with your tracking link. Please allow 24–48 hours for tracking to update.
How much is shipping?
We offer free UK standard shipping on orders over £50. Orders under that threshold incur a small flat fee displayed at checkout. International shipping is calculated by destination and weight.
Do you deliver internationally?
Yes — we ship worldwide! Please note that import duties or taxes may apply, depending on your country’s laws. These are the customer’s responsibility.
Can I change my delivery address after ordering?
If your order hasn’t shipped yet, contact us immediately at hello@olympuspremiumhealth.com. Once dispatched, we can’t guarantee any address changes.
What if my parcel is delayed, lost, or arrives damaged?
If your parcel hasn’t arrived within the expected timeframe, or arrives damaged, please email us within 7 days of delivery with your order number and photos if applicable. We’ll investigate and resolve it quickly.
RETURNS, REFUNDS & CANCELLATIONS
Can I cancel my order?
If your order hasn’t yet been shipped, we can cancel it and issue a refund immediately. Once it’s dispatched, you’ll need to follow the return process.
What is your return policy?
We accept returns within 30 days of delivery for unopened, unused items in their original packaging. Once received and inspected, we’ll process your refund to the original payment method.
Do I pay for return shipping?
If you’re returning an item because you’ve changed your mind, you’ll cover return postage. If the item was damaged, incorrect, or faulty, we’ll cover the cost.
Can I return an opened product?
For safety and hygiene reasons, we can’t accept returns on opened or used products unless they arrived damaged or defective.
How long do refunds take?
After we receive your return, refunds are typically processed within 3–10 working days, depending on your payment provider.
PRODUCT & USAGE QUESTIONS
Are Olympus Premium Health supplements safe?
Yes. All our supplements are made in GMP-certified facilities here in the UK. Every batch is carefully tested for safety and quality before it reaches you.
How should I take the products?
Follow the instructions on the product label — dosage, timing, and any usage notes are clearly stated. Do not exceed the recommended daily dose.
Can I take these products alongside medications or during pregnancy?
If you’re pregnant, breastfeeding, taking medication, or have any medical condition, please consult your GP or healthcare provider before using any supplement.
Are your products vegan / gluten-free / allergen-free?
We clearly list all ingredients and allergens on each product page and label. Many of our formulas are vegan-friendly, non-GMO, and free from artificial colours or preservatives.
How should I store my supplements?
Keep in a cool, dry place, away from direct sunlight and moisture. Always close the lid securely and keep out of reach of children.
How long does one bottle last?
Most bottles contain 30 days’ supply, but this varies by product. Check the “Serving Size” section on each product label or page for exact details.
COMMON CUSTOMER QUESTIONS
Why don’t you make “quick fix” or “miracle” claims?
Because we’re serious about health — not hype. Olympus Premium Health supplements are designed to support balance, focus, energy, gut health, and calm, not make unrealistic promises. Real change takes consistency.
Do you offer sample sizes?
Occasionally, yes — keep an eye on our newsletter or TikTok Shop for sample drops or bundle promotions.
What happens if a product is out of stock?
It means demand has been high! You can click “Notify Me” on the product page to receive an alert the moment it’s back.
Can I buy your products on TikTok Shop or Amazon?
Yes — Olympus Premium Health is verified on both platforms. You’ll find our full range at olympuspremiumhealth.com, and selected products on TikTok Shop UK and Amazon UK.
Do you offer subscription savings?
Yes — join our Subscribe & Save plan to get 10–15% off every recurring order. You can cancel or pause anytime from your account dashboard.
How can I stay updated on new products and discounts?
Subscribe to our newsletter below or follow us on TikTok, Instagram, and YouTube for early access to product launches, bundles, and limited offers.