Privacy Policy
Effective Date:23/10/2025
Last Updated: 23/10/2025
At Olympus Premium Health Ltd (“we”, “us”, “our”), your privacy and trust are paramount. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.
Information We Collect
We may collect the following data:
- Identity Data: name, title, and contact details.
- Transaction Data: product orders, payment method, and delivery details.
- Technical Data: IP address, browser type, device, and usage behaviour.
- Marketing Data: preferences and communication choices.
- Customer Support Data: messages or inquiries sent to us.
How We Use Your Information
We use your data to:
- Process and deliver your orders (including returns and refunds).
- Communicate with you about your account, orders, or updates.
- Personalise your online experience.
- Send marketing emails or SMS (only with your consent).
- Improve our products, website, and services.
- Comply with UK & EU legal obligations (e.g. tax and consumer protection).
Legal Bases for Processing
We rely on these lawful grounds under the UK GDPR & Data Protection Act 2018:
- Contractual necessity – fulfilling your purchase or account requests.
- Consent – where you opt-in to marketing or cookies.
- Legitimate interest – improving services and site security.
- Legal obligation – compliance with laws and regulators
Marketing & Cookies
- We only send marketing communications if you’ve opted-in, and you can unsubscribe anytime.
- Our site uses cookies and similar technologies to improve performance, analytics, and personalisation. You can manage cookie preferences through our pop-up banner or browser settings.
Third-Party Sharing
We may share limited data with:
- Payment processors: Stripe, Klarna, Clearpay, and other secure providers.
- Fulfilment partners: Royal Mail, DPD, and trusted couriers.
- Platform integrations: TikTok Shop, Amazon, and Google Merchant Center (for order processing).
These partners process your data under strict confidentiality and data-protection safeguards.
International Transfers
Where data is transferred outside the UK or EEA (for example, via cloud hosting providers), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your rights.
Data Retention
We keep your personal data only for as long as necessary to:
- Complete transactions or provide ongoing services.
- Comply with accounting and legal obligations. After this period, data is securely deleted or anonymised.
Your Rights
Under UK & EU data law, you have the right to:
- Access, correct, or erase your personal data.
- Object to or restrict processing.
- Withdraw consent (for marketing or cookies).
- Request data portability. To exercise these rights, email hello@olympuspremiumhealth.com.
Children’s Privacy
Our website and products are not intended for individuals under 16. If you believe a child has provided personal information, contact us immediately for deletion.
Security
We apply encryption, secure servers, and access controls to protect your data. While no online system is entirely risk-free, we maintain high standards of security to safeguard all personal information.
Policy Updates
This Privacy Policy may be updated periodically to reflect legal or operational changes. We’ll post any updates on this page with a new “Last Updated” date.
Governing Law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact Information
Olympus Premium Health Ltd
82a James Carter Road
Mildenhall, Suffolk IP28 7DE
United Kingdom